Person Centred Care/Customer Services

Who is the Course For

All those working in Social Care

Course Content

• Who our customers are.
• The importance of effective communication and potential barriers to communication.
• How to use an individual’s Care Plan when providing support and care.
• Treating people as individuals.
• Quality of relationships.
• Knowing and understanding rights.
• Positive approaches.
• Cultural changes for car to support.
• Responsibilities and limits of the relationships with the individuals we support.
• The importance of working in partnership with others.
• The importance of treating everyone with dignity, respect and promoting the core values of care.

Course Materials

• All those completing the course will be issued with a Certificate.
• A full set of Course Notes will be issued to the Manager of those attending.

Excellent, more meaningful and focused in a condensed period!

Very good, very knowledgeable about the course subject and did not try to baffle anyone with any big terminology.

I thought todays training was helpful as it will help me be more person centred when giving care. V helpful, good, lovely, good-reinforces what your know, v good, staff room? Okay, helpful.

Very informative. Re-inforces knowledge to understand PCC and relating to other residents.

Makes me stop and think about things, great insight to actually what our actions do and cause.

Very useful and reflex what we do and why we do them.

It is very important to know what every individual value means and represents. She is very explainful and very helpful.

Lots to think about, bigger challenge, documentation and time available.

My overall opinion of today's training is excellent and my trainer was very considerate to my learning disabilities.